Privacy Policy

Effective Date: 30 June 2026

Welcome to 3D Print It (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit 3dprintit.co.nz, contact us, request a quote, place an order or otherwise interact with our business.

We are committed to protecting your privacy and complying with the Privacy Act 2020 (New Zealand).

1. Who We Are

3D Print It

Website: https://3dprintit.co.nz

Email: info@3dprintit.co.nz

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Company name (if applicable)
GST number (where applicable)

Order Information

Products ordered
3D printing specifications
Material selections
Colours and finishes
Order history
Payment status

Uploaded Files

When requesting a quote or placing an order, you may upload files including:

STL
STEP
3MF
OBJ
CAD drawings
Images
Design documentation

These files may contain intellectual property belonging to you.

Payment Information

Payments are processed securely through third-party payment providers.

We do not store your full credit card or debit card details.

Website Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referral website
Cookies and similar technologies

3. How We Collect Information

We collect information when you:

Visit our website
Create an account
Submit a contact form
Request a quote
Upload 3D files
Place an order
Subscribe to our newsletter
Contact customer support
Participate in surveys or promotions

4. Why We Collect Your Information

We collect personal information to:

Provide quotations
Manufacture 3D printed products
Process payments
Deliver orders
Provide customer support
Respond to enquiries
Improve our services
Maintain customer accounts
Prevent fraud
Comply with legal obligations
Send marketing communications where you have consented

We only collect information that is reasonably necessary for these purposes.

5. Use of Your Design Files

We recognise that uploaded files may contain confidential or proprietary designs.

Unless required to fulfil your order or required by law, we will not:

Sell your files
Share your files with other customers
Publish your files
Use your designs for our own commercial purposes

Your files are used solely to manufacture, inspect, test or support the services you have requested.

6. Intellectual Property

Uploading a file does not transfer ownership of your intellectual property to us.

You remain the owner of your designs unless otherwise agreed in writing.

You warrant that you have the legal right to submit any files provided to us.

7. Cookies

Our website may use cookies to:

Keep you logged in
Remember preferences
Improve website performance
Analyse website traffic
Provide shopping cart functionality

You can disable cookies through your browser settings, although some website features may not function correctly.

8. Marketing Communications

If you subscribe to our mailing list, we may send:

Promotions
New products
Service updates
Special offers

You may unsubscribe at any time using the unsubscribe link or by contacting us.

We will not send unsolicited marketing emails where prohibited by law.

9. Sharing Your Information

We may disclose your information only where necessary to:

Shipping and courier providers
Payment processors
Website hosting providers
Cloud storage providers
IT support providers
Professional advisers
Accountants
Legal advisers
Government agencies where legally required

We do not sell your personal information.

10. Overseas Disclosure

Some service providers may store information outside New Zealand.

Where personal information is transferred overseas, we take reasonable steps to ensure it receives protections comparable to those required under the Privacy Act 2020.

11. Storage and Security

We use reasonable technical and organisational measures to protect your information, including:

SSL encryption
Secure hosting
Password protection
Restricted staff access
Regular software updates
Secure backups

No method of transmission or storage is completely secure, but we work to minimise risks.

12. Retention

We retain personal information only as long as necessary to:

Complete your orders
Meet warranty obligations
Maintain business records
Comply with taxation and legal requirements
Resolve disputes

When information is no longer required, it is securely deleted or anonymised where practicable.

13. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Ask questions about how your information is handled
Make a privacy complaint

Requests should be directed to our Privacy Officer.

We aim to respond within the timeframes required by New Zealand law.

14. Data Breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will comply with our legal obligations, including notifying affected individuals and the Office of the Privacy Commissioner where required.