Warranty Policy

01Scope

This policy applies to products manufactured or supplied by 3D Print It unless otherwise agreed in writing.

It includes products manufactured from:

• customer-supplied files;
• custom or commissioned designs;
• customer-approved specifications; and
• standard products sold by 3D Print It.

02Our Workmanship Warranty

We warrant that products manufactured by us will be produced with reasonable care and skill using suitable manufacturing practices for the selected 3D printing process and material.

If a product has a defect caused by our workmanship, we will assess the issue and provide an appropriate remedy in accordance with this policy and applicable New Zealand law.

03What Is Covered

This warranty generally covers issues caused by our manufacturing process, including:

• the wrong material being supplied by us;
• significant manufacturing defects;
• production errors that differ materially from the approved design or order; and
• workmanship issues that prevent the product from performing as reasonably expected for an application we agreed it was suitable for.

Each claim is assessed individually, taking into account the product, selected material, approved specifications and intended use communicated to us before ordering.

04What Is Not Covered

This warranty does not cover an issue caused by:

• an incorrect or defective customer-supplied file;
• design errors, incorrect dimensions, poor model design, unsuitable wall thickness or unsupported geometry;
• a customer-selected material being unsuitable for an intended use that was not agreed with us;
• ordinary wear and tear, accidental damage, misuse or abuse;
• improper storage or modification after delivery;
• exposure to heat, ultraviolet light, chemicals, moisture or loads beyond the selected material’s suitable limits; or
• use outside the product’s intended application.

Normal characteristics of additive manufacturing—such as visible layer lines, support-removal marks, seam lines, slight colour differences, minor surface variation and dimensional variation within reasonable manufacturing tolerances—are not defects by themselves.

This section does not remove any right you may have where an issue was caused by our failure to exercise reasonable care and skill or meet an applicable statutory guarantee.

05Functional & Safety-Critical Parts

Customers are responsible for confirming that a printed part is suitable for its intended operating environment and for appropriately testing functional parts before relying on them.

Unless expressly agreed and certified in writing, our products are not supplied for use in:

• life-support systems or medical implants;
• aviation safety systems;
• structural engineering applications;
• critical automotive safety components; or
• any other application where failure could reasonably cause death, serious injury or major property damage.

06New Zealand Consumer Rights

If you acquire goods or services that are ordinarily used for personal, domestic or household purposes, you may have rights under the Consumer Guarantees Act 1993 that apply regardless of this warranty.

Where that Act applies, its statutory guarantees and remedies take precedence over any inconsistent part of this policy.

If goods or services are acquired for business purposes, the Consumer Guarantees Act may be contracted out of only where the legal requirements for doing so are met, including agreement in writing.

07Making a Warranty Claim

If you believe your product has a manufacturing defect, please contact us as soon as reasonably practicable after discovering the issue.

To help us assess the claim, please provide:

• your order number;
• a clear description of the issue and how the product was being used;
• clear photographs or video of the product;
• photographs of damaged packaging, where relevant; and
• any other information reasonably needed to assess the cause.

Please do not return the product before contacting us. If inspection is required, we will provide return instructions.

08Assessment

We will assess whether the issue arose from:

• our manufacturing workmanship;
• the supplied design or specifications;
• the selected material or operating environment;
• misuse, modification, accidental damage or normal wear;
• a normal characteristic of the 3D printing process; or
• another cause.

We may ask for the product to be returned for inspection and, where appropriate, consult a material manufacturer or technical specialist.

09Remedies

If a valid claim is accepted, the available remedy will depend on the nature and seriousness of the issue and your rights under New Zealand law.

For an issue that can be remedied, we may provide a repair, reprint, replacement or refund as appropriate. The remedy will be provided within a reasonable time and without charge where required by law.

For a substantial failure, or if an issue is not remedied within a reasonable time, you may have additional rights to reject the product, choose a refund or replacement, or seek compensation as provided by law.

10Limitation of Liability

Where permitted by law and where statutory consumer guarantees do not apply, 3D Print It is not liable for indirect or consequential loss, loss of profit, business interruption, loss caused by a customer-supplied design, or costs associated with removing, reinstalling or integrating a printed component into another system.

Nothing in this policy limits or excludes liability or a remedy that cannot lawfully be limited or excluded.

11Changes to This Policy

We may update this Warranty Policy from time to time. The latest version will be published on our website.

Changes will apply to future orders unless otherwise required by law.