Returns & Refund Policy

01Application

This policy applies to all purchases made through 3dprintit.co.nz unless otherwise agreed in writing.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.

02Custom-Made Products

Most products manufactured by 3D Print It are custom-made to your specifications, including products made from customer-supplied files, customised dimensions, colours, materials or finishes.

Because these items are made specifically for you, we generally cannot accept returns or provide refunds if you:

• change your mind;
• order the wrong size;
• upload the wrong file;
• select the wrong material or colour;
• no longer require the item after production has commenced.

Please review your order carefully before confirming it.

03If Your Product Is Faulty

If a product:

• is faulty;
• has a manufacturing defect;
• is significantly different from what was ordered;
• is not of acceptable quality;
• is not fit for its intended purpose (where that purpose was made known to us and accepted by us);

please contact us as soon as reasonably possible.

Where required under New Zealand law, we will provide an appropriate remedy, which may include:

• repairing the product;
• replacing the product;
• reprinting the product; or
• providing a refund.

The appropriate remedy will depend on the nature of the issue and your rights under the Consumer Guarantees Act 1993.

04Manufacturing Tolerances

3D printing is an additive manufacturing process and minor variations are normal.

Examples include:

• visible layer lines;
• small surface imperfections;
• slight colour variation;
• minor dimensional tolerances;
• support removal marks;
• natural characteristics of the chosen material.

These normal manufacturing characteristics are not considered defects where they are within commercially reasonable tolerances for the selected printing process and material.

05Customer-Supplied Files

We manufacture products based on the files and specifications you provide.

We cannot accept responsibility for issues resulting from:

• incorrect dimensions;
• design flaws;
• thin or unsupported features;
• unsuitable wall thickness;
• incorrect scaling;
• modelling errors;
• files that are not suitable for 3D printing.

If a print fails because of an issue in the supplied design, additional charges may apply for reprinting.

Where practical, we may notify you if we identify an obvious issue before production begins, but we are not responsible for reviewing or validating every design.

06Damage During Shipping

If your order arrives damaged:

1. Keep all packaging and the damaged item.
2. Take clear photographs of:
   • the packaging;
   • the shipping label;
   • the damaged product.
3. Contact us as soon as reasonably possible after delivery.

We will work with you and, where applicable, the courier company to resolve the issue.

07Incorrect Orders

If you receive the wrong product, please contact us promptly with your order number and photographs.

If the error was ours, we will arrange an appropriate remedy, which may include replacement, reprinting, repair or refund as required by law.

08Return Process

Before returning any item, please contact us with:

• your name;
• order number;
• description of the issue;
• photographs where applicable.

Do not return products without prior approval, as we may be able to resolve the issue without requiring the item to be returned.

If a return is required, we will provide instructions.

09Refunds

Where a refund is approved, it will normally be processed using the original payment method used for the order.

If an order was paid using Afterpay, any approved refund will be processed through the applicable website payment system or payment integration. Afterpay will then adjust or cancel the customer’s remaining payment schedule and, where applicable, refund amounts already paid in accordance with Afterpay’s terms.

3D Print It does not provide cash refunds for amounts that were paid to Afterpay.

For partial refunds on Afterpay orders, Afterpay will determine how the refund is applied to the customer’s payment schedule in accordance with its applicable terms.

Refunds generally do not include shipping charges unless required by New Zealand law or where the issue resulted from our error.

Processing times may vary depending on the payment provider. Afterpay refunds and adjustments may therefore take additional time to appear in the customer’s Afterpay account or selected payment method.

Using Afterpay to pay for an order does not remove or reduce any rights the customer has under applicable New Zealand consumer law.

10Business Customers

Where products or services are supplied for business purposes, and both parties agree in writing, the Consumer Guarantees Act 1993 may not apply to the extent permitted by New Zealand law.