Shipping Policy:

Shipping Policy

Effective Date: 30 June 2026

At 3D Print It, we aim to manufacture and deliver your order as quickly and safely as possible. As many of our products are custom-made, production times may vary depending on the complexity of your order.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://3dprintit.co.nz.

1. Order Processing

Once your order has been placed and payment has been received (where payment is required upfront), we will begin processing your order.

Before production begins, we may contact you if:

  • additional information is required;
  • your uploaded files contain obvious issues that may affect printing;
  • materials are unavailable;
  • changes are required to complete your order.

Production will generally not begin until any outstanding issues have been resolved.

2. Manufacturing Times

As our products are manufactured to order, production times vary depending on:

  • print size;
  • material selected;
  • print complexity;
  • finishing requirements;
  • current order volume;
  • machine availability.

Estimated production times displayed on our website or provided during quoting are estimates only and are not guaranteed.

Large commercial or bulk orders may require additional production time.

3. Shipping Destinations

We currently ship throughout New Zealand.

International shipping may be available for selected products. International customers are responsible for any applicable:

  • customs duties;
  • import taxes;
  • GST or VAT;
  • customs clearance fees;
  • other government charges imposed by the destination country.

4. Shipping Methods

Orders are shipped using reputable courier providers selected by 3D Print It.

The courier used may vary depending on:

  • destination;
  • parcel size;
  • parcel weight;
  • delivery timeframe.

Where available, tracking information will be provided after dispatch.

5. Shipping Costs

Shipping costs are calculated during checkout or included in your quotation.

Shipping charges are based on factors including:

  • destination;
  • parcel size;
  • parcel weight;
  • selected delivery service.

Any shipping promotions or free shipping offers are subject to their advertised terms and conditions.

6. Delivery Estimates

Delivery estimates are provided in good faith but are not guaranteed.

Delivery times may be affected by:

  • courier delays;
  • weather events;
  • public holidays;
  • rural delivery schedules;
  • customs processing;
  • natural disasters;
  • industrial action;
  • events beyond our reasonable control.

We are not liable for delays outside our reasonable control.

7. Tracking

Where tracking is available, you will receive tracking details after your order has been dispatched.

Tracking updates are provided by the courier company and may not update immediately.

8. Authority to Leave

If you authorise a courier to leave your parcel without obtaining a signature, delivery is considered complete once the parcel has been left at the nominated location.

3D Print It is not responsible for loss, theft, or damage occurring after delivery in these circumstances.

9. Risk and Ownership

Ownership of goods remains with 3D Print It until payment has been received in full.

Risk in the goods passes to you upon:

  • delivery to the delivery address you provided; or
  • collection of the goods by you or your nominated representative.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If an incorrect address is supplied:

  • additional shipping charges may apply;
  • delivery delays may occur;
  • replacement costs may apply if the parcel cannot be recovered.

Please contact us immediately if you need to update your delivery details before your order has been dispatched.

11. Lost or Delayed Parcels

If your parcel appears to be lost or significantly delayed, please contact us with your order number.

We will work with the courier company to investigate the shipment.

Investigation timeframes depend on the courier’s procedures and may vary.

12. Damaged Deliveries

If your parcel arrives damaged:

  1. Take photographs of:
    • the parcel;
    • the packaging;
    • the damaged product.
  2. Retain all packaging materials.
  3. Contact us as soon as reasonably possible after delivery.

We may request additional information to assist with a courier claim or assess the appropriate remedy.

13. Split Shipments

Where necessary, your order may be shipped in multiple consignments.

You will not be charged additional shipping costs for split shipments unless agreed before dispatch.

14. Local Pickup

Where offered, customers may collect orders from our nominated collection location.

You will be notified when your order is ready for collection.

Please do not attend before receiving confirmation that your order is ready.

Proof of identity or your order confirmation may be requested at collection.

15. Force Majeure

We are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;
  • severe weather;
  • earthquakes;
  • pandemics;
  • government restrictions;
  • supply chain disruptions;
  • transport interruptions;
  • industrial disputes;
  • power outages.

16. Contact Us

If you have any questions about shipping or the status of your order, please contact us:

3D Print It

Website: https://3dprintit.co.nz

Email: info@3dprintit.co.nz

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